Refund policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at equanimitycc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at equanimitycc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

No Refund Policy for Services

All services provided by Equanimity Counseling and Consulting — including therapy sessions, clinical supervision, coaching sessions, and workshops — are non-refundable once rendered.

Cancellations & Rescheduling We understand that schedules change. If you need to cancel or reschedule, please contact us at least 24 hours in advance at equanimitycc@gmail.com. Late cancellations or no-shows may be subject to a cancellation fee as outlined in your service agreement.

Digital Products & Courses All sales of digital products, online courses, and training materials are final and non-refundable once access has been granted.

Exceptions If you have a concern about a service you received, please reach out to us at equanimitycc@gmail.com. We are committed to your satisfaction and will work with you to address any issues on a case-by-case basis.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.